These Terms govern your use of Betluku. By opening an account or placing a trade you agree to them in full. If you do not agree, do not use the platform.
1. Eligibility
- You must be at least 18 years old.
- You must be physically present in Kenya at the time of trading.
- You must hold a valid Kenyan national ID or passport.
- You must have an M-Pesa account registered in your own name.
- Employees of Smartwin Ltd. and BCLB officers may not trade on the platform.
2. Account rules
- One account per person. Duplicate accounts will be closed and balances forfeited.
- You are responsible for all activity on your account, including PIN and OTP security.
- We may request additional KYC documentation at any time under the Proceeds of Crime and Anti-Money Laundering Act.
- Accounts inactive for 24 months may be closed; remaining balances are returned to your registered M-Pesa number.
3. Wallet, deposits & withdrawals
- All wallet activity is denominated in Kenya Shillings (KES).
- Deposits are made via Safaricom M-Pesa Paybill. Minimum KES 50.
- Withdrawals are paid to the M-Pesa number linked to your account. Minimum KES 100.
- User funds are held in a segregated trust account with KCB Bank Kenya.
- 15% excise duty is deducted from stakes and 20% withholding tax from winnings, and remitted to the Kenya Revenue Authority.
4. Trading & market rules
All markets resolve according to the Market Resolution Policy. Prices reflect real orders from other users; Betluku does not take positions against customers. Standard exchange fees apply and are shown at the point of trade.
5. Disputes
Disputes about a market outcome must be filed within 72 hours of resolution via support@betluku.co.ke. Unresolved disputes may be escalated to the BCLB Complaints Officer. These Terms are governed by the laws of Kenya, and the courts of Nairobi have exclusive jurisdiction.
6. Responsible play
See our Responsible Play page for deposit limits, self-exclusion, and BCLB helpline information.